Accessibility Accessibility statement

Scope

This statement covers the Doonza app (app.doonza.com), including its version installed on a phone. It does not cover the doonza.com website. The administration area, reserved for the Doonza team, is not intended for the public.

Target standard

We aim for level AA of the Web Content Accessibility Guidelines (WCAG) 2.1, which matches the web content requirements of the European standard EN 301 549.

Conformance status

The app is partially conformant with this standard. No complete audit by an outside body has been carried out so far, so we cannot declare full conformance.

What is checked

These checks are run by tools or follow from how the interface is built:

• An automated test (axe-core, WCAG 2.0 and 2.1 rules, levels A and AA) examines the most visited screens, including the customer area home page, sign-in, sign-up, creating a request, following a request, settings and the provider area. It fails as soon as a serious or critical violation appears.
• The contrast of the interface colours is measured by a test, in both the light and dark themes.
• Construction rule (minimum height of 44 pixels, not checked by a test): main buttons and links have a touch area at least 44 pixels high.
• A “Skip to content” link is the first element reached with the keyboard.

A Lighthouse check (Accessibility category) on 26 September 2026 scored 100 on thirteen screens; the interface has changed since and it has not been re-run, so we do not count it among the checks. These tools only detect part of the criteria. No complete review with a screen reader, keyboard only and 200% zoom has been recorded yet.

Content known to be inaccessible

• The “Continue with Google” button is drawn by Google: its height (40 pixels) and its font are set by Google and we cannot change them.
• The payment screens and the payout account set-up are provided by our secure payment partner and embedded in the app. Their accessibility depends on that partner and has not been audited by us.
• The PDF documents we issue (receipts, credit notes, payout statements) are not tagged: a screen reader reads them less well than a web page.
• A portfolio or work photo is described by its caption when the provider wrote one, otherwise by generic text (“Photo of work by …”): it is not described individually.
• Some error messages coming from the database remain in French, even when the app is in English.
• No complete manual audit has been carried out: defects the tools do not detect may exist.

Date and method

This statement was drawn up on 8 October 2026 from the automated tests cited above and a reading of the app’s code. It will be updated when an audit is carried out or when one of the points above changes.

Report a problem

If some content is inaccessible to you, write to us describing the page and the difficulty you met. We reply within fifteen days.

Means of redress

In France, if you do not receive a satisfactory answer, you can refer the matter free of charge to the Défenseur des droits (Defender of Rights): online at defenseurdesdroits.fr, through a local delegate, or by phone on 09 69 39 00 00 for information.

In Switzerland, we could not establish from an official source a means of redress specific to the digital accessibility of a private service, so we do not state one. The Bureau fédéral de l’égalité pour les personnes handicapées (BFEH, www.ebgb.admin.ch) can be contacted for information.